Singtel disruption: Telco says will be working with vendors throughout evening and ov

[skyleon]

Published 9 hours ago

Updated 25 sec ago


Chew Hui Min


SINGAPORE - Singtel offered to waive mobile data charges for customers after its broadband services were disrupted on Saturday (Dec 3).

As of 4.30pm, fibre broadband services were still down. In a statement at 4.20pm, Singtel said that the service disruption started at about 8.45am.

"Our engineers and specialists have been onsite since and are still working to resolve the issue," it said in the update. "In the meantime, we are offering local mobile data waivers for today to affected customers who are also Singtel postpaid mobile customers."

On Saturday morning, Singtel posted a notice on its Facebook page: "Some customers may be experiencing difficulties accessing their fibre broadband services.

"Our engineers are working to resolve the problem. Thank you for your patience."

Singtel updated at 11.55am that fibre broadband service was still down and their engineers are still investigating the cause.

At 1.30pm, the outage was still not resolved. Singtel said it will waive mobile data charges for Saturday.

It said in an update on Facebook: "As our engineers continue working to resolve our fibre broadband outage issues, we advise affected customers who are also Singtel postpaid mobile subscribers to use their Singtel mobile broadband in the meantime.

"We will waive their Singtel mobile data charges for today. We apologise for the disruption and thank you once again for your patience."


continue reading here : http://www.straitstimes.com/singapore/disruption-to-singtel-fibre-broadband-services-engineers-working-to-resolve-problem-says


Now Singtel also starting to have problem . :eek:

[fanks]

Not on stinktel mobile then how?

[GrandDuke]

Singtel offered 10% discount for this month bill.

[skyleon]

Singtel disruption: Fibre broadband services fully restored, 10% discount on broadband subscription for December
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Published 10 hours ago

Updated 5 hours ago


SINGAPORE - Singtel said that fibre broadband services were fully restored on Sunday (Dec 4) morning, in an update at 9.50am.

"As of 8.25 am, Singtel fibre broadband services have been fully restored," Singtel said in a media statement and on Facebook.

The telco offered customers a 10 per cent discount on their broadband bill this month.

Customers who are also Singtel mobile service users will have their local mobile data charges waived for Saturday and Sunday, said Mr Yuen Kuan Moon, head of consumer services in Singapore.

Mr Yuen said that Singtel's servers could not assign IP addresses to customers' modems, and the investigation of what caused this is ongoing.

IP codes are numerical addresses that help computers communicate with one another over the Web.

“As our immediate priority all yesterday and overnight was to fully restore our services, we will now conduct a thorough investigation into what triggered the disruption - specifically why our servers could not send IP addresses to customers' modems to enable broadband connectivity," he told The Straits Times.

"Once there is more clarity, we will share our findings with the regulators and work with them to ensure measures are in place to prevent any such recurrence.”

Singtel also promised to review its processes to prevent another serious disruption.

"We are taking this incident very seriously and are taking steps to review our processes to prevent a recurrence," Mr Yuen said.

However, Singtel customers commented on its Facebook page that broadband service in some areas were still not restored on Sunday afternoon.

"Not working in Punggol," commented Martin Karthik at 12.38pm.

"Mine is still down and customer care service line still putting me on hold," said Shiow Yi Tsay at 12.42pm.


continue reading here : http://www.straitstimes.com/singapore/singtel-disruption-fibre-broadband-services-fully-restored-10-discount-on-broadband


Singtel sure to be fined by the relevant authorities .

[nuclearkid]

This kind of news is splashed all over the mainstream media, do we really need to discuss it again on a sex forum? Come on, let's talk perverted stuff here :D

[skyleon]

Because without internet access we can't come into SBF . :(

[sadfa]

This kind of news is splashed all over the mainstream media, do we really need to discuss it again on a sex forum? Come on, let's talk perverted stuff here :D

Yes we need.

Singshit is a garbagement company n ban access to this website

U obviously benefit from this website. So show some support to Sam n fcuk these arseholes
________
Exchange points got support ma

[sadfa]

Singtel offered 10% discount for this month bill.

So fucking what. Pay 10% bill more like it
________
Exchange points like it ma

[orangeproud]

Because without internet access we can't come into SBF . :(

Yesterday nite used my HP to access SBF but can't, feel abit down. Luckily, today no problem. Hope tat Singtel will improve their service.;)

[sadfa]

Published 9 hours ago

Updated 25 sec ago


Chew Hui Min


SINGAPORE - Singtel offered to waive mobile data charges for customers after its broadband services were disrupted on Saturday (Dec 3).

As of 4.30pm, fibre broadband services were still down. In a statement at 4.20pm, Singtel said that the service disruption started at about 8.45am.

"Our engineers and specialists have been onsite since and are still working to resolve the issue," it said in the update. "In the meantime, we are offering local mobile data waivers for today to affected customers who are also Singtel postpaid mobile customers."

On Saturday morning, Singtel posted a notice on its Facebook page: "Some customers may be experiencing difficulties accessing their fibre broadband services.

"Our engineers are working to resolve the problem. Thank you for your patience."

Singtel updated at 11.55am that fibre broadband service was still down and their engineers are still investigating the cause.

At 1.30pm, the outage was still not resolved. Singtel said it will waive mobile data charges for Saturday.

It said in an update on Facebook: "As our engineers continue working to resolve our fibre broadband outage issues, we advise affected customers who are also Singtel postpaid mobile subscribers to use their Singtel mobile broadband in the meantime.

"We will waive their Singtel mobile data charges for today. We apologise for the disruption and thank you once again for your patience."


continue reading here : http://www.straitstimes.com/singapore/disruption-to-singtel-fibre-broadband-services-engineers-working-to-resolve-problem-says


Now Singtel also starting to have problem . :eek:

This is now the new spore.
Where nothing works n everything break down. N those in power don't take responsibility n are protected.

Of course only thing remain the same is garbagement always in power n fcuk stupid sporeans

__________
Exchange points new ma

[SiaSuay]

No wonder I couldn't get into SBF yesterday . Thought no more already . :eek: Glad I can get in today . :)

[hotmailer]

Singtel offered 10% discount for this month bill.

10% where got enough?

[kickarsee]

10% where got enough. Must at least impose heavy fine to them and also free for 3 month all service.

[kickarsee]

Singaporean train service distruption, wait a bit. They KPKB liao.

Singtel down, why nobody dare to KPKB?

[BenWoodburn]

Singaporean train service distruption, wait a bit. They KPKB liao.

Singtel down, why nobody dare to KPKB?

kpkb have any use?

[skyleon]

kpkb have any use?

Can complain to CASE . :)

[skyleon]

IMDA investigating Singtel broadband disruption and service recovery measures

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Published 5 hours ago


Yeo Sam Jo

SINGAPORE - Some users of Singtel's broadband service are still having trouble with connecting to the Internet, with several taking to social media to express their frustration.

This comes after the telco's fibre broadband service experienced an islandwide outage for nearly 24 hours over the weekend.

The outage started at 8.46am on Saturday, and Singtel said services were fully restored at 8.25am on Sunday.

But some netizens said on the telco's Facebook page on Monday that they were still facing problems getting connection.

Responding to queries from The Straits Times, a Singtel spokesman reiterated that all fibre broadband services were fully restored on Sunday.

"We understand that a small number of customers are still having difficulties and we are actively reaching out to assist them to troubleshoot their connectivity issues at their premises."

She added: "We apologise once again for the inconvenience caused and thank our customers for their patience."

The Infocomm Media Development Authority (IMDA) issued a statement on Monday afternoon: "IMDA takes Singtel’s service disruption very seriously. IMDA is investigating the cause(s) of the incident and the service recovery measures taken by Singtel."


continue reading here : http://www.straitstimes.com/singapore/some-users-still-having-trouble-with-singtel-broadband


Singtel sure to get fined . These shows how much time we spend on the internet .

[sadfa]

IMDA investigating Singtel broadband disruption and service recovery measures


Published 5 hours ago


Yeo Sam Jo

SINGAPORE - Some users of Singtel's broadband service are still having trouble with connecting to the Internet, with several taking to social media to express their frustration.

This comes after the telco's fibre broadband service experienced an islandwide outage for nearly 24 hours over the weekend.

The outage started at 8.46am on Saturday, and Singtel said services were fully restored at 8.25am on Sunday.

But some netizens said on the telco's Facebook page on Monday that they were still facing problems getting connection.

Responding to queries from The Straits Times, a Singtel spokesman reiterated that all fibre broadband services were fully restored on Sunday.

"We understand that a small number of customers are still having difficulties and we are actively reaching out to assist them to troubleshoot their connectivity issues at their premises."

She added: "We apologise once again for the inconvenience caused and thank our customers for their patience."

The Infocomm Media Development Authority (IMDA) issued a statement on Monday afternoon: "IMDA takes Singtel’s service disruption very seriously. IMDA is investigating the cause(s) of the incident and the service recovery measures taken by Singtel."


continue reading here : http://www.straitstimes.com/singapore/some-users-still-having-trouble-with-singtel-broadband


Singtel sure to get fined . These shows how much time we spend on the internet .

This shows you got a lot to learn still.

So fucking Wat if fine. Even if fine 10 million so fucking Wat. It doesn't go to subscribers pocket.

And most importantly it's all left hand 2 right pocket. Shittel will report 2 their board. N board will ask shittel to appeal fine or improve measures.

But ultimately temsek don't care. Cos the fine still goes 2 garbagement
_________
Exchange points got learn ma

[SCBTeller]

kpkb have any use?

You no balls to kpkb?