Chitchat Total collapse of British Airways Global System

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An honorable member of the Coffee Shop Has Just Posted the Following:

Unprecedented. Both Heathrow and Gatwick is congested with BA planes, passengers stuck in planes on the tarmac. Its rippling across the world with BA flights stuck in growing numbers in various airports. Passengers arriving on BA flights cannot collect luggage. Their online and mobile systems cannot check-in customers. The CIO head is certainly on the chopping block.


http://www.bbc.com/news/uk-40069865British Airways: All flights cancelled amid IT crash
7 minutes ago

Media captionQueues at Heathrow airport stretched out of the terminal
British Airways has cancelled all flights from Heathrow and Gatwick because of computer problems.
A "major IT system failure is causing very severe disruption to our flight operations worldwide", the airline said.
It apologised for the "global system outage" and said it was "working to resolve the problem".
Heathrow Airport said it was "working closely" with BA to solve the issue.
There is no evidence at this stage to suggest the system failure was caused by a cyber attack, BA told BBC business correspondent Joe Lynam.
Latest updates on BA flight disruption
All passengers affected by the failure - which coincides with the first weekend of the half-term holiday for many in the UK - will be offered the option of rescheduling or a refund.
The airline, which had previously said flights would be cancelled until 18:00 BST, has now cancelled all flights for Saturday and asked passengers not to come to Gatwick or Heathrow airports.
Other airlines flying in and out of Heathrow and Gatwick are unaffected.
Piles of checked luggage on the floor in the HeathrowImage copyright@ANNAONTHEWEB
Image caption
Piles of checked luggage could be seen on the floor in the Heathrow
baggage handlers load luggage onto a plane
Image caption
Some passengers have reported having to leave Heathrow without their luggage
The problems mean parts of BA's website are unavailable and some travellers claimed they could not check in on the mobile app.
A senior aviation figure - who wished to remain anonymous - said a failure of this magnitude was "extraordinary" and "rarely seen in the aviation industry".
BA aircraft landing at Heathrow are unable to park up as outbound aircraft cannot vacate the gates, which has resulted in passengers being stuck on aircraft.
Journalist Martyn Kent said he had been sitting on a plane at Heathrow for 90 minutes. He said the captain told passengers the IT problems were "catastrophic".
grounded planes at Heathrow
BA staff in Heathrow's Terminal 5 were resorting to using white boards, according to passenger Gareth Wharton.
Delays have been reported in Rome, Prague, Milan, Stockholm and Malaga due to the system failure.
Philip Bloom said he had been waiting on board a Heathrow-bound flight at Belfast for two hours.
He added: "We haven't been told very much just that there is a worldwide computer system failure.
"We were told that we couldn't even get on other flights because they are unable to see what flights we can be moved to."
Analysis - By Richard Westcott, BBC transport correspondent
a member of British Airways staff writing gate information on a white board at Heathrow AirportImage copyright@THEBOYG
Image caption
With a lack of technology, staff were using whiteboards in Heathrow
As ever, it's the lack of information that's really making passengers angry.
The GMB union says the problem could have been avoided if BA hadn't made hundreds of IT staff redundant and outsourced their jobs to India at the end of last year.
Yes, the union has a big axe to grind, but still, people will want to know if BA made its IT systems more vulnerable by scaling back computer support to save money.
IT problems ripple through an airline.
If planes can't take off, they can't leave gaps at the gate for others to land.
If flights are delayed by more than about five hours, the airline must swap crews because shift lengths are strictly limited for safety reasons.
Telling customers to stay away is a drastic measure, but it's the only chance BA has off clearing the backlog of flights.


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