Help serious problems with hard drive

Reive · #1 29-05-2014, 10:55 AM

Hi guys

Hope someone can help resolve this issue as i have lost of treasure stored in this hard drive. I have a WD My book essential 4TB external hard drive. After i upgraded to windows 8.1 my computer cannot detect the hard drive. It says device descriptor failed. I have tried all methods stated in Google but still cannot work. I have mailed western digital about this problem and they say it is not the device problem so they cannot help and suggest me contacting Microsoft. I have mailed Microsoft but they did not reply to my mail. Can anyone help?

Big Sexy · #2 29-05-2014, 11:25 AM

why dont u revert back to the old os?

Quote:

Originally Posted by Reive

Hi guys

After i upgraded to windows 8.1 my computer cannot detect the hard drive.

UbErZoNe · #3 29-05-2014, 11:30 AM

Well you are in the wrong forum

Please alternate to other forums instead such as the link below,

http://forums.$$$$$$$$$$$$.com.sg/

UbErZoNe · #4 29-05-2014, 11:31 AM

Quote:

Originally Posted by Big Sexy

why dont u revert back to the old os?

I ever did revert, it was messy

Big Sexy · #5 29-05-2014, 11:40 AM

if it it is too troublesome and the data is too important to lose.
either do a clean installation of get another system with the older os

i was at the IT fair not too long ago and saw afew netbook with window8 going for less than $400.. surely it is worth the money and avoid the hassle

Quote:

Originally Posted by UbErZoNe

I ever did revert, it was messy

UbErZoNe · #6 29-05-2014, 12:34 PM

Quote:

Originally Posted by Big Sexy

if it it is too troublesome and the data is too important to lose.
either do a clean installation of get another system with the older os

i was at the IT fair not too long ago and saw afew netbook with window8 going for less than $400.. surely it is worth the money and avoid the hassle

I do a backup and format HD, cos my laptop less than six month old

sammyboyfor · #7 29-05-2014, 01:15 PM

Quote:

Originally Posted by Reive

Hi guys

Hope someone can help resolve this issue as i have lost of treasure stored in this hard drive. I have a WD My book essential 4TB external hard drive. After i upgraded to windows 8.1 my computer cannot detect the hard drive. It says device descriptor failed. I have tried all methods stated in Google but still cannot work. I have mailed western digital about this problem and they say it is not the device problem so they cannot help and suggest me contacting Microsoft. I have mailed Microsoft but they did not reply to my mail. Can anyone help?

Plug it into a Mac computer. It should have no problems mounting the drive.